FAQ

 

Running a business on my own has its challenges, but your support fuels my passion and determination every single day. Your belief in my handmade artwork and clothing empowers me to continue creating, innovating, and dreaming big.

Each purchase you make not only supports my business but also allows me to pursue my passion and for that, I am profoundly thankful.

Your kind words, encouragement, and loyalty inspire me to strive for excellence in every piece I create. I am deeply touched by the sense of community and support of my work.

Thank you for choosing to support a small, independent Aussie business. Your support isn't just a transaction; it's a validation of my dreams!

What Is your shipping policy?

Shipping Policy

Thank you for supporting our small Aussie business! We take pride in creating high-quality products.

1. Processing Time:

  • All orders are processed within 1-3 business days after payment is received, custom artwork and clothing may take 1 week - 4 weeks depending on your order as it is custom made and print on demand. Excluding weekends and holidays.

2. Shipping Costs:

  • Shipping costs are calculated based on the weight of your order and the destination address.

3. Shipping Methods:

  • Domestic Orders (Australia): We use reputable local couriers and Australia Post for all domestic shipments. Estimated delivery time is 2-10 business days.

  • International Orders: We currently offer international shipping via Australia post. estimated delivery time is 7-14 days

4. Tracking Information:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package's delivery status.

5. Shipping Address:

  • Please ensure that your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

6. Lost or Damaged Items:

  • We are not responsible for any items that are lost or damaged during transit. If your package is lost or damaged, please contact the shipping carrier to file a claim. We also will help with this process and try to

    solve the issue if such a case occurs with you.

7. Customs and Import Taxes:

  • Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

8. Returns Due to Shipping Issues:

  • If your order is returned to us due to an incorrect address or failure to claim the package, you will be responsible for the cost of re-shipping the item.

9. Contact Us:

  • If you have any questions about our shipping policy, please contact us at dkartastudios@gmail.com or on any of our social medias @dkartastudios

Where is my order sent from? 

Your order is sent from SA, Australia! :)

Can I track my order? 

Yes, once your order is shipped a email will be delivered with your tracking number where you can then track it via Auspost.

What if it does not fit me? 

You can make a return within 7 days of receiving your item.

- All tags must still be attached on the product, including the care instructions/size tag and barcode tag if it was delivered with these.

  • - Items must be unworn and unwashed (except to try on size) and in a sutible returnable condition.

  • - NO returns or exchanges on hats and beanies unless it meets the Statutory Rights outlined by the ACCC.

  • - NO refunds on sale items discounted at 40% off or over – These items can only be returned for an online credit.

Returns

At DKarta Studios, we take pride in creating high-quality custom artwork and clothing. Your satisfaction is our priority. Please read our return policy carefully before making a purchase:

1. Returns for Faulty Products:

  • We accept returns for faulty products within 14 days of the delivery date.

  • If you receive a faulty item, please contact us at DKartastudios@gmail.com with your order number, details of the product, and photos clearly showing the issue.

  • We will assess the situation and provide instructions for returning the item or arranging for a replacement.

  • Returned items must be in their original condition, unused, unwashed, and unworn.

2. Returns Process:

  • To initiate a return for a faulty product, please contact us within 14 days of receiving the item.

  • We will provide you with instructions on how to return the faulty product.

  • Please ensure that the item is securely packaged to prevent more damage during transit.

3. Non-Returnable Items:

  • We do not accept returns for change of mind or for items damaged due to customer mishandling.

  • Custom-made or personalized items are non-returnable unless they arrive damaged or faulty.

4. Refunds and Replacements:

  • If a refund is approved, it will be processed within 7 business days after we receive the returned item.

  • If you prefer a replacement for the faulty item, we will ship it to you at no additional cost.

What shipping options do you offer? 

We offer Auspost shipping and express shipping options.

Do you do wholesale orders?

Yes, Please contact dkartastudios@gmail.com for all your wholesale inquires.

Any other questions?

Please contact dkartastudios@gmail.com or reach out to our social media @dkartastudios on Facebook and Instagram if you have any serious inquires.